We want you to enjoy your tour with us and have prepared the following points that must be observed for the comfort and safety of all passengers.

Cancellations

We understand that sometimes plans change or need to be postponed for a wide variety of reasons. Wherever possible, please give us as much advance notice as possible.  If we can reschedule your booking to another date, we will be happy to do so, providing we have availability.

Cancellations / Rebooking fees

We will only provide refunds on the following basis:

  • Cancellation notice within 48hrs of tour date: No refund.  Re-booking fee of $20 per person.
  • Cancellation between 48hrs – 7 days: 50% refund. Re-booking fee of $20 per person.
  • Cancellation between 7 days or more: Full refund. No rebooking fee.

Refunds

  • We can only return the refund to the account used to make the original payment.
  • Refunds may take 7 days to appear in your account.

General

  • No smoking on the tour
  • No pets / children (unless specifically agreed)